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Don't Let Trust Be An Issue - Engaging Coalitions and Volunteers

Trust is the foundation of effective coalition work, but it can often feel fragile, complex, and easily shaken. This interactive session explores how coalitions can move beyond simply asking members to “trust us” and instead embed trustworthy processes into the way they function.

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Identify Trust-Related Challenges

Recognize common challenges and barriers that cause trust to waver within coalitions or volunteer groups.

Apply Trust-Building Framework

Apply the 4 Es framework (Engagement, Explanation, Expectation Clarity, and Empathy) to strengthen coalition processes and relationships.

Implement Actionable Trust-Building Strategies

Identify specific, actionable steps to build or reinforce a trustworthy process that enhances collaboration, transparency, and long-term commitment.

Training Description

Trust is the foundation of effective coalition work, but it can often feel fragile, complex, and easily shaken.

This interactive session explores how coalitions can move beyond simply asking members to “trust us” and instead embed trustworthy processes into the way they function.

Participants will:

Explore what causes trust to waver
Identify opportunities to strengthen transparency and inclusion
Apply the “4 Es” (Framework Engagement, Explanation, Expectation Clarity, and Empathy) to cultivate a process that builds confidence, shared ownership, and sustained collaboration.

Meet the Trainer

Jessica Smith

Public Health Program Manager

Jessica is currently working to improve the public health system through empowering people, developing organizations and strengthening systems. Some of her current projects include quality improvement, health equity, coalition building and engagement, and leadership development.